Key Elements to a Successful Qualitative Discovery Process
Reshaping what’s possible
The need to bleed
See cells, change lives
Smooth operator
These short phrases may mean nothing to you. But for their intended audiences, they are powerful. They instantly attract, engage and create competitive advantage by changing conversations to drive revenue.
This is always the aim with messaging. But it’s seldom clear how you get there when you’re starting with what can be a daunting quantity of information, opinions and preconceptions. How do you dig out the gold nugget of differentiation from all that raw data? The key is in discovery.
The Introworks discovery process is qualitative research — one-on-one interviews with stakeholders conducted to build a body of knowledge that guides us in shaping a differentiating narrative. While there are other approaches for gaining understanding, and while quantitative research always has an important role to play, we believe this method provides the best way to get to the story that wins.
Let’s dive into what it takes to do this well.
Begin with a Framework and a Frame of Mind
Successful discovery requires both the right framework and the right frame of mind.
A discussion guide serves as the discovery framework. It consists of a question set designed to shed light on specific areas of interest — from high-level market context all the way down to nuanced details around the offering.
The framework is the starting point. However equally, if not more important, is the frame of mind the interviewer brings to the conversation — open, genuinely curious and agile in working through communication challenges.